In an emergency for EJSU patients

In a medical emergency, call 112

It is essential you call the hospital hotline on +49 (0)521 305 3960 (from Belgium and Holland) or 0800 588 9936 (from Germany) as soon as possible. To reduce call charges, a patient support officer will call you straight back

The team can

  • - inform your unit of your admission
  • - tell your medical centre
  • - provide language support as necessary
  • - ensure that medical treatment costs will be paid for (for entitled patients)
  • - liaise to obtain medical reports and if necessary arrange outpatient appointments
  • - inform a patient support officer who will contact you by the next working day.

Do not sign anything in the hospital unless you know what you are signing for. If you are in Germany, be especially wary of any form that contains the word 'Wahlleistung', which means private room/treatment options. This would incur a cost that is not covered by the BFG health service. If you are in any doubt at all, call the hospital hotline.

Find out more about the hospital hotline

Related information

What to do if you receive a medical bill

Am I entitled to medical treatment?


Need urgent medical advice?

You can access 24/7 medical care and advice from the Telephone Assessment Service (TAS)

If you are based in Ramstein you should call 0521 305 3961. From Holland or Belgium call 0049 521 305 3961.