You will have been given details of where to go when you arrive in the hospital. If you are unsure on arrival, please go to the hospital reception and ask for a patient support officer.
Accommodation for parents
Parents are encouraged to stay with children under the age of 9 when they are admitted to hospital. On most ward one parent may stay in the same room as their child. This does depend on the circumstances at the time, but every effort will be made to provide adequate accommodation.
Patient support officers
Many of the staff speak English, but you may want additional assistance and are welcome to request the help of a patient support officer.
Patient support officers work in close collaboration with hospital staff and can:
- - interpret when you see medical staff
- - help with questions you may have
- - advise you on hospital routines
You can request a patient support officer during office hours via the ward staff. Patient support officers can also be contacted out of hours, in an emergency, via the hospital hotline on 0800 588 9936.
A doctor will explain the operation in detail and an anaesthetist will explain about the anaesthetic to be used. You will be asked if your child has had any previous operations and advised which form of anaesthetic is best.
Consenting to treatment
Before treatment is given, it will be fully explained to you by a member of the medical team. The patient support officer can help you with this.
You may be asked to sign a consent form before the treatment starts. No treatment will be carried out without your consent unless it is an emergency and you are unable to give consent.
Your child's details will be kept confidential. However, if your child is admitted to hospital, your unit and medical centre will be informed about the admission. This helps your unit and other supporting organisations to give you or your family any assistance you may need.
We must do this for all military personnel, but if you are not a serving soldier and do not wish this to happen then please tell the patient support officer on admission.
Find out more about how we use and protect patient information.
What to expect in a German hospital
You may notice some differences between German hospitals and those in the UK. Have a look at our information on what to expect in a German hospital to help you prepare for your stay.
On your child's ward there should be a patient information folder that provides information including details on hospital routines and visiting. If there is not one available on your ward then let your patient support officer know and they can get you one.
If you have any questions or concerns prior to your stay, please do not hesitate to contact the patient support office at your local hospital. Contact details can be found on our partner hospital pages.
Visiting hours for children are normally up to 1900hrs, although children are encouraged to rest between 1200 - 1400hrs.
Television and telephones
Your patient support officer will be able to explain the local arrangements for access to television and telephones (including mobiles) during your child's stay.
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